STEP 4: Have them click the Submit button afterwards. STEP 3: They will be prompted to enter the security code you received within ten minutes from the time you received it, or else the code will expire. STEP 2: On the next screen, have them click the Get assistance option. NOTE: Guide them to do the same thing you did on step 1 above. STEP 1: You will need to talk to your friend or family member to open the Quick Assist application on their PC via email, text message, or on the phone. NOTE: If your code expires, you can always click the Give assistance option again to get a new one that will be valid for ten minutes. STEP 4: You will then receive a security code that expires in ten minutes. STEP 3: Next, sign in with your Microsoft account. STEP 2: Assuming you will be assisting someone else by remotely accessing their computer, click on Give assistance. NOTE: Alternatively, you can also navigate to Start > Windows Accessories > Quick Assist. STEP 1: First, open the Quick Assistant application by searching for “Quick Assist” from the Start menu, and then launching the Quick Assist shortcut. To do this, both your PC and the remote one need to be running on Windows 10 with the Anniversary Update installed. You can’t just remotely connect whenever you want - your family member or friend must be sitting at the PC to grant you access when you connect. However, this feature requires the other person help initiate the connection. It works similarly to Remote Desktop, and is available on all editions of Windows 10. Built into Windows 10, Quick Assist allows you to remotely access another person’s PC in cases wherein you are physically unable to go to the exact site to troubleshoot it. Along with the release of the Anniversary Update of Windows 10 is the new Quick Assist feature.

Start quick assist